Deputises in absence of Housekeeping Manager ensures that all aspects of housekeeping operation from allocating daily workload and supplies, and provides team training and development on company standards and procedures
Conducts regular checks across guest accommodation and public areas in line with company brand standard and procedures ensuring they are clean and welcoming to guests at all times.
Demonstrate knowledge of health and safety compliance inclusive of COSHH.
Manages all audit processes to a high standard, ensuring 100% Health and Safety compliance throughout the hotel.
Regularly inspect fixtures and fittings reporting any maintenance faults to maintenance team to be rectified in a timely manner
Responsible for control of costs and stock supplies i.e. Laundry and amenities ordering and staff payroll.
Support Housekeeping Manager with recruitment and onboarding all Housekeeping team members and inspiring them to deliver the best customer service at every opportunity, preparing schedules so that there is adequate staffing levels to run each shift.
Requirements:
Previous experience gained as Head Housekeeper or Housekeeping Supervisor with a passion for delivering the best standards and guest experience
Personable and engaging able to build rapport easily, with great communication skills both with internal departments and guests alike.
Excellent attention to detail and accuracy – able to manage both your time and the team effectively.
A multi-tasker – with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed.
You will be a natural leader, with the ability to motivate and develop a team to develop their skills and knowledge and coach them to reach their full potential.
A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.
