Administration & Secretarial, Fulltime, Permanent

Project Manager


Job Responsibilities:

  • Have experience leading projects and programs involving broad-based business change
  • Highly proficient defining project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
  • Able to form relationships with key stakeholders, provide great decision making and effectively lead a delivery team.
  • Experience and knowledge of change management principles, methodologies and tools
  • Manage risk and when to engage senior sponsors
  • Have excellent stakeholder management at all levels.
  • Have worked and led customer experience improvement initiatives in SaaS environments
  • Delivery of projects in an agile environment
  • Excellent active listening skills
  • Ability to clearly articulate messages to a variety of audiences
  • Ability to establish and maintain strong relationships
  • Ability to influence others and move toward a common vision or goal
  • Flexible and adaptable; able to work in ambiguous situations
  • Exceptional communication skills, both written and verbal


• Planning and execution of multiple projects as part of the wider Customer Experience Transformation initiative
• Controls the project scope, ensuring that rigorous change control is exercised
• Ensures project deliverables meet requirements and that acceptance and handover to business as usual are managed against agreed acceptance criteria and to a defined plan
• Ensures that all project status reporting is accurate, informative and timely
• Initiates extra activities and other management interventions wherever gaps in the project are identified or issues arise
• Apply a structured methodology and lead change management activities
• Stakeholder management
• Feed projects into larger programmes of work ensuring alignment of timelines and deliverables
• Facilitate dependency management/risk management/impediment removal for the defined deliverables
• Support the design, development, delivery and management of internal and external communications
• Provide input, document requirements and support the design and delivery of training programs

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