Administration & Secretarial, Fulltime, Permanent

Operations Manager


Job Responsibilities:

  • Accountable for ensuring that all aspects of the experience are communicated and embedded within the sites, supporting the site managers and Service Champions as appropriate
  • Accountable for creating a platform for financial growth through cost control, culinary excellence, improving merchandising, implementing, monitoring and evaluating results within the site teams to ensure area financial results are exceeded
  • Oversee Site Management within the area of responsibility to ensure proactive management of teams on site.
  • Responsible for recruiting high calibre site managers, developing them and driving them to ensure the following activities are performed with excellence: site succession planning, recruitment, training and people development to deliver an efficient, high quality service
  • Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison
  • Responsible for proactively maintaining external relationships with clients to exceed expectations and retain business
  • Accountable for innovative menu planning and design of food service within specified budgets ensuring a high standard of food presentation and portion/quality control throughout the area
  • Plan, lead and deliver effective mobilisation/demobilisation of contracts, coordinating with relevant support functions


  • Proven experience in contract catering within a field-based role
  • Leadership qualities, inspiring and motivating a large, diverse team
  • Confidence with numbers
  • Profit and loss management
  • Experience within a similar sector is desirable
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