Contract, Fulltime, IT & Engineering

IT Support Technician


Job Responsibilities:

  • Assist in ensuring speedy resolution of Help Desk queries and change requests
  • Provide IT related support to the WWT end-user community.
  • Play a key role in troubleshooting, processing, configuring and issuing new PC’s, laptops and associated peripherals to WWT requirements.
  • Perform common user account administration including creating / removing user accounts and managing permissions.
  • To assist in delivering, and take ownership where agreed, IT projects as identified by the Infrastructure Lead & IT Support, supporting and improving the IT service provided in line with business requirements
  • To assist in ensuring the network is functioning correctly and when failures occur to take prompt action to recover a fully operational state including alerting senior staff and 3rd party escalation.


  • Experience in supporting a wide range of users in a Microsoft business environment.
  • Confident in supporting Windows 10 and Office 2016 and experience in supporting Office 365 would be an advantage.
  • Confident in configuring and maintaining PC’s, laptops and associated peripherals, together with a good understanding of LAN and WAN network support techniques.
  • Experience in working with Microsoft Active Directory, preferably in a hybrid configuration.
  • Strong communication skills and be able to assist a wide range of users, often remotely, in a professional and polite manner.
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