Assist in ensuring speedy resolution of Help Desk queries and change requests
Provide IT related support to the WWT end-user community.
Play a key role in troubleshooting, processing, configuring and issuing new PC’s, laptops and associated peripherals to WWT requirements.
Perform common user account administration including creating / removing user accounts and managing permissions.
To assist in delivering, and take ownership where agreed, IT projects as identified by the Infrastructure Lead & IT Support, supporting and improving the IT service provided in line with business requirements
To assist in ensuring the network is functioning correctly and when failures occur to take prompt action to recover a fully operational state including alerting senior staff and 3rd party escalation.
Experience in supporting a wide range of users in a Microsoft business environment.
Confident in supporting Windows 10 and Office 2016 and experience in supporting Office 365 would be an advantage.
Confident in configuring and maintaining PC’s, laptops and associated peripherals, together with a good understanding of LAN and WAN network support techniques.
Experience in working with Microsoft Active Directory, preferably in a hybrid configuration.
Strong communication skills and be able to assist a wide range of users, often remotely, in a professional and polite manner.