Job Responsibilities

• -> Resolving network issues, VPN and firewall problems
• -> Addressing slow performance of computers and connectivity problems
• -> Recovering lost files and managing data archives for new starters and leavers
• -> Setting up laptops and PCs with new software, educating users on software and hardware usage, and handling password issues
• -> Troubleshooting storage and printer issues
• -> Setting up mobile phones and field apps, including iPhones and smartphones
• -> Coordinating with third-party providers of internet and cloud services and customized software packages
• -> Monitoring network security and anti-virus reports and taking appropriate action as required.