Collaborate within the CX MX (mobile experience, Consumer Experience) Quality team to create and refine new/outdated documents – including Process maps, Guidance/SOPs
Work closely with the MX CX Field team to identify gaps in quality and produce continuous improvement plans/reports
Document feedback and results to help the CX team identify strengths, as well as areas of improvement, to optimise continuous improvement
Schedule and manage compliance visits across our network
Performing routine inspections of sites and their adherence to process
Managing data to support business cases and in-depth performance analysis.
Visiting our network of nationwide Authorized Service Partners to conduct Quality and support visits
Working with Authorised Service Partners to identify improvement areas and feedback on proposed solutions
Requirements:
Do you love getting into the details and digging into data
Do you have a passion for problem solving and implementing change
Are you able to manage and present data back to key parties
Are you experienced in change management
Do you have a background in compliant procedures and maintaining strong process conformity
Are you experienced in building strong and positive relationships that nurture change and innovation
