Administration & Secretarial, Fulltime, Permanent

Compliance Coordinator


Job Responsibilities:

  • Collaborate within the CX MX (mobile experience, Consumer Experience) Quality team to create and refine new/outdated documents – including Process maps, Guidance/SOPs
  • Work closely with the MX CX Field team to identify gaps in quality and produce continuous improvement plans/reports
  • Document feedback and results to help the CX team identify strengths, as well as areas of improvement, to optimise continuous improvement
  • Schedule and manage compliance visits across our network
  • Performing routine inspections of sites and their adherence to process
  • Managing data to support business cases and in-depth performance analysis.
  • Visiting our network of nationwide Authorized Service Partners to conduct Quality and support visits
  • Working with Authorised Service Partners to identify improvement areas and feedback on proposed solutions


  • Do you love getting into the details and digging into data
  • Do you have a passion for problem solving and implementing change
  • Are you able to manage and present data back to key parties
  • Are you experienced in change management
  • Do you have a background in compliant procedures and maintaining strong process conformity
  • Are you experienced in building strong and positive relationships that nurture change and innovation
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