This crucial role involves spearheading our Claims team towards achieving optimized results in Claims Loss Ratio, Expense Ratio, and Customer Outcomes, all while ensuring compliance and fostering a forward-thinking approach to the future. Whilst we’re ideally looking to offer this role on a permanent basis, we are also open to discussing the possibility of an interim appointment, please specify your preferences on your application.   

Job Responsibilities:

• Inspire and lead the Claims team in the delivery of all internal claims-related activities.
• Collaborate seamlessly with leaders and colleagues across Insurance and the wider Group to support organisational strategy and deliver exceptional customer experiences.
• Lead the development and implementation of the Claims strategy, playing a vital role in shaping the overall Insurance strategy.
• Drive the Claims team to deliver optimised outcomes in claims indemnity spend, consistently outperforming industry peers.
• Effectively m
• Continuously review Claims policies and processes through customer feedback, benchmarking, and ongoing monitoring of market trends.
• Own and manage the operational budget and forecasting, collaborating closely with the Insurance CFO and wider Leadership Team.
• Actively monitor, manage, and escalate material risks, staying abreast of internal and external business trends.
• Proactively ensure effective Claims systems, procedures, and controls are implemented to meet regulatory and operational requirements.
• Adhere meticulously to regulatory frameworks related to claims management
• Serve as the nominated regulatory person accountable for claims outcomes.
• Produce comprehensive management information to support governance committee reviews.
• Manage claims and operational spend to achieve leading combined operating ratios.
• Develop and oversee the extensive motor and home claims supply chain, emphasizing service delivery and claims cost control metrics.
• Represent Claims leadership at board meetings, covering CHMC, AICL, and any other entities requiring input.

Requirements:

• Extensive and proven experience in Motor and Home Claims Management, ideally within Personal Lines
• Technical and operational acumen to effectively direct and manage a Claims function, driving significant operational efficiencies and performance improvement.
• Demonstrable experience managing change and leading a transformation agenda.
• A customer-centric approach, well-versed in modern claims techniques, including digital and automation.
• Proven experience at the C-suite level, with a track record of developing and executing commercial and marketing strategies.
• Exceptional team leadership and stakeholder management skills.
• Cultural leadership with a demonstrated ability to create and lead outstanding, talented teams.
• Excellent communicator, adept at building relationships with empathy and trust.