Job Responsibilities:

• Communicating with key stakeholders, customers and the wider business users

• Eliciting requirements using a variety of methods

• Documenting requirements using User Stories, Process Models, Screen Mock-ups and other tools

• Clarifying business needs for the technical team

• Working closely with the technical team to refine requirements and review development work

• Guiding users through User Acceptance Testing

• Working with the Learning Designers to ensure training and learning material is delivered and maintained as part of solution delivery and enhancement

Requirements:

• Proven ability to translate business problems into actionable solutions

• Strong analytical and critical thinking skills

• Confident engaging with stakeholders at all levels

• Skilled in facilitating workshops and refining requirements

• Proactive, with a focus on identifying risks and opportunities

• Comfortable managing multiple priorities and ambiguity

• Excellent communicator and collaborative team player

• Committed to continuous learning and professional growth

• Experience with Microsoft Dynamics 365 is beneficial