Job Responsibilities:

Take full ownership of IT across infrastructure, systems, software, and security

Lead and mentor a small internal development team, setting clear KPIs and performance objectives

Manage the organisation’s MSP IT support provider to ensure consistent, high-quality service delivery

Deliver strategic 90-day plans aligned to wider business goals

Build and maintain dashboards and reports using Power BI, supported by SQL and Excel VBA

Plan and deliver IT projects from inception to completion, with a focus on long-term business value

Collaborate across departments to reduce inefficiencies and enhance system performance

Diagnose root causes of issues and implement permanent, effective solutions

Research and trial new software and tools, presenting recommendations to leadership

Establish and track key performance indicators to drive accountability and ongoing improvement

Keep the organisation up to date with relevant technological trends and opportunities

Requirements:

A hands-on IT professional with a balance of technical skill and strategic thinking

Experienced in leading small teams and managing third-party IT providers

Confident working in a fast-paced, agile environment

An excellent communicator, able to engage effectively with both technical and non-technical stakeholders

Detail-oriented, solution-focused, and committed to building robust systems and processes