Job Responsibilities:

• Maintain deep knowledge of our IT operating environment, including:
• Microsoft Windows Operating System (Client & Server).
• Microsoft Azure, Active Directory (AD/AAD), and Entra.
• Microsoft Office 365, Dynamics, and SQL Server.
• Microsoft Endpoint Manager (Intune).
• Networking technologies (IP, DNS, LAN, WAN).
• Cloud computing platforms and mobile device operating systems (iOS, Android).
• Resolve complex technical issues and provide expert guidance to IT teams and stakeholders.
• Lead the adoption of innovative technologies to enhance performance, scalability, and security.

Requirements:

• Recognised IT qualification or equivalent experience.
• Specific Microsoft accreditation (e.g., MSCE).
• Strong familiarity with ITIL framework and best practices.
• Proven experience in a senior IT infrastructure or support role, with a track record of resolving complex issues.
• Experience working in a customer-facing IT support capacity.
• Advanced expertise in Microsoft technologies (Windows OS, Azure, Office 365, Intune, SQL Server, and more).
• Knowledge of networking protocols and infrastructure (IP, DNS, LAN, WAN).
• Strong understanding of IT security principles, standards, and technologies.
• Experience with mobile device management and operating systems (iOS, Android).
• Advanced problem-solving skills, with the ability to resolve novel and complex technical issues.
• Exceptional customer service and stakeholder engagement skills.
• Strong project management and organisational abilities, with experience leading technical change.
• Excellent communication skills, capable of translating technical concepts for diverse audiences.